1. Contact LabArchives with questions about how to utilize specific features. LabArchives has multiple support options:
2. Contact ASIST (ASIST@duke.edu) for support on best practices in data management within LabArchives, e.g., how to organize notebooks, identifying other resources, additional training and consultation on using LabArchives at Duke. We are happy to talk through transitioning your team or your lab!
ASIST hosts weekly LabArchives Office Hours for additional support. Use this survey to let us know you're coming, or submit a quick question. A Zoom link for the recurring event will be emailed upon completion of the survey
All Duke LabArchives users have access to Duke's institutional support notebook: "LabArchives @ Duke Support" (share widget codes, FAQs, and training materials etc.)
3. Contact Duke IT support for help with shibboleth authentication issues or internet connection issues.
- Duke School of Medicine and School of Nursing: Contact Duke Health Technology Services (DHTS) by email: researchservicedesk@duke.edu or Contact DHTS by phone: 919-684-2243, and select Option 4 for Research Support Services.
- Duke Campus Schools: Contact Duke Office of Information Technology (OIT) by phone: 919-684-2200 or contact via live-chat on the OIT support website.